Returns & Exchanges

We want you to love your exclusive Mattel Creations fashion and collectibles; however, if you are not satisfied, you may return eligible items within 30 days of receipt. Please ensure all apparel remains unworn with original tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and print the prepaid shipping label provided via email.

• 3.
  Pack Your Items

  Securely pack your items in the original packaging, ensuring all limited-edition tags and inserts are included.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and track your return status through your account dashboard.